Call Monitoring, Coaching, Barging

Snapforce Cloud Phone Systems are provisioned for call monitoring, coaching, and barging capabilities. 

  • To use this feature, dial '123' from your Snapforce telephone console. 
  • You will hear a beep and an operator alerting you that you are now ready to enter a call.
  • After the alert, dial the extension of the user whose call you wish to enter.
  • At this point, you will be monitoring the user's active call. This means that you can hear their conversation, but they cannot hear you. 

To change between features, you have the following options:

4 - Monitoring (Default as you enter the call)

5 - Coaching (The user can hear you, but the caller cannot)

6 - Barging  (You will fully enter the call. All parties can hear you)