Associating E-mail Messages

If record is listed in your system with the correct e-mail address, any incoming messages that match that e-mail address will download into the Activity Timeline of that record.

If a record is not listed in your system, but you want to associate message to that record, you can use the Connect with a Record option.

While the e-mail message is open, select the type of record by clicking the dropdown arrow.

Type the name of the record and select it when it appears.

The e-mail message will then be associated with the record and will be placed into the timeline.

To associate the e-mail message to a new account and opportunity, while the message is open, click Add New Deal.

This will allow you to create a new account/opportunity and link it to the e-mail message.