Case Studies

Tex Star Gold & Silver Streamlines Processes with Snapforce

Challenges
  • Preventing missed customer appointments - automatic reminders
  • Call Center automation, call coaching, call barging, automatic call logging
  • Limit user access depending on user level
Solution
  • Snapforce Ultimate Edition's standard reminder functionality
  • Replace existing phone system and original telephony hardware, with Snapforce's Cloud PBX Phone System and Hardware
  • Ultimate Edition sharing and permission settings
Results
  • Ultimate Edition sharing and permission settings
  • Using Snapforce Ultimate CRM & Cloud Phone System, the end result was a Cloud PBX completely embedded inside their CRM, auto logging each call in its corresponding record, automating inbound call routing, call monitoring and call coaching features for management
  • System access per employee dependent on assigned user level, Tex Star management has complete control to user access settings
TexStar Gold and Silver Exchange has the largest supply of physical gold, silver and platinum; passing the savings down to our clients. The absolute best service is what you can also expect when it comes to a portion of your life savings growing safely in precious metals.