Offering a chat option on your website provides loads of new leads. Integrating Live Chat with your CRM systems is one of the best ways to assure you collect and track all your leads, sales, support or any other issues related with your customers after their chat with you. Businesses are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online support. In addition to phone, email, self-service, and video customer support channels, live chat is a great tool for online customer support that can lead to happier customers.
Let’s take a look at some of the benefits you can withdraw from integrating User like live chat with your CRM Software.
Each time customers reach you through your live chat channel they might be requesting many different things. Some of the conversations are developed only to clarify a simple issue, others might be appealing for a customized quote and others may vary for different topics such as requesting a feature or more information about your service.No matter what the topic is, the person in contact might be a valuable potential customer who you would like to contact later on. This is one of the most common ways to benefit from your CRM and live chat integrations.
2.Provide more personalized support
No longer will you need to go back and forth to lookup for all your customer data and past interactions. With User like live chat integration with your favorite CRM softwares everything will be kept neat in one place. From chat transcripts, offline messages, customer expenditures all right there to provide you quality information for your sales and support teams. Personalization of customer support therefore includes immediate recognition of your customer, its preferences and past interactions which enables support agents to provide quicker, easier and a more effective response leaving customers happier than before.
When customers engage with a live chat representative, the overall experience is quick and simple. Customers welcome the ability to easily enter order numbers and confirmation codes into a chat box for faster service. Customers can continue browsing and easily view online content while chatting. And they can easily carry that support all the way through checkout Overall, live chat brings very few interruptions to the customer’s online experience. Besides all this, integrating your live chat with CRM has also an important role in team work flow. As many times one is not able to answer all customer inquiries from the chat itself, ticketing it to your CRM system will allow you to share tasks in a more efficient way. You have various options concerning the data sharing between your live chat and your CRM systems.