Every SnapForce customer gets a Standard Success Package for online support and training. Our Standard Success Package, included with each license, provides:
Access to our “Getting Started” online course catalog Standard Service Package
Online assistance through knowledge articles and community resources
Client portal support tickets/case submission
Standard tech support via the client portal, including live chat (available from 9 a.m. to 5 p.m. Mon thru Fri est)
Standard Service is for companies that require non-critical support and around the clock availability when getting started and managing your Snapforce instance. If you need a faster response, 24×7 support coverage, and a comprehensive training solution, we recommend our Tier-1 Service Package. Regardless of the service Package you choose, Snapforce customer service is always available during normal business hours (9 a.m. to 5 p.m. Mon thru Fri est).