Never loose sight of customer issues with strong support ticketing

Client Portal

Snapforce CRM includes a client portal add-on customized to your brand to allow for customer support ticketing.

  1. Provision your customer's credentials to access your company portal.
  2. Your customers can communicate with your support team straight from your client portal.
  3. Setup auto-responders for all support ticketing.

Comment Inbox

Manage each case conversation from within the ticket.

  1. Respond to new or existing cases using the comment feature inside a case record, all comments automatically appear in your customer's portal account.
  2. Color coated conversation log.
  3. Automatic email responses.

Solutions

Keep the support your team provides streamlined and professional with Solutions.

  1. Setup your solutions library for easy case responses.
  2. Solutions allow easy one click responses from your support staff.