Never loose sight of customer issues with strong support ticketing
Snapforce CRM includes a client portal add-on customized to your brand to allow for customer support ticketing.
- Provision your customer's credentials to access your company portal.
- Your customers can communicate with your support team straight from your client portal.
- Setup auto-responders for all support ticketing.
Manage each case conversation from within the ticket.
- Respond to new or existing cases using the comment feature inside a case record, all comments automatically appear in your customer's portal account.
- Color coated conversation log.
- Automatic email responses.
Keep the support your team provides streamlined and professional with Solutions.
- Setup your solutions library for easy case responses.
- Solutions allow easy one click responses from your support staff.